Are masks required? No, but we are still STRONGLY ENCOURAGING masks in the lobby, mezzanine, bathroom, & bar areas, and not requiring them in the theatre (but still STRONGLY recommend them). We encourage all guests to wear KN95 grade masks or higher. Masks are required to be worn over nose and mouth in all indoor public spaces unless actively eating or drinking.
**At the request of a promoter, artist and/or artist management, we may require enhanced COVID safety measures for a particular show in the auditorium performance area (e.g.: an artist may require masks at all times, full vaccination, and NOT accept negative tests as a condition of entry). Any additional safety requirements will be listed on the show-specific purchase page. Please read all requirements carefully as ALLSALES AREFINAL,NON-TRANSFERABLE & NON-REFUNDABLE – no exceptions.
What forms of proof are accepted for entry? Proof of vaccination may include a physical card or a photo of a complete vaccination record card (with the course completed at least 14 days prior) that matches the patron ID. Or, proof of a negative test administered by a medical professional. Antigen or PCR tests accepted. It may be a printed or digital test result that matches the patron ID. Proof via a photo or trusted App also works, e.g.:Excelsior Pass, Clear, VeriFLY, IATA, etc.
What if you are not vaccinated? We are no longer checking for vaccination status. However, per the note above** some shows may require vaccination only and negative tests will not be accepted.
What safety protocols are in place? Social distancing encouraged. We are operating at regular capacity for shows and in our restaurants & bars. We are also following all state and local safety mandates. We ask anyone who is feeling unwell to stay home. Our staff are required to be vaccinated.
INTERIM COVID TICKETING POLICIES Ticketing support? Please contact us via email. Can’t find your ticket order? No worries! We have a door list and will account for your ticket there.
ALL ticket sales are FINAL, NON-TRANSFERABLE – no exceptions.** **Unless the show is canceled OR unless a previously scheduled show was moved to a new date; in this scenario, ticket holders will be notified of the new date via purchaser email and will have 14 days to request a refund from the date of the announcement of the rescheduled show date. No refunds will be processed after the 14 day window. With immense respect to our customers and our artists, we cannot and will not process refunds for any other reason. We thank everyone in advance for your kind understanding of the above stated policy.
How (and when) do you contact ticket holders about a COVID19 affected show? Once we work out the logistics with the artist and their management, we will send status and schedule updates to the email address associated with the original ticket purchase.
PLEASE CHECK YOUR SPAM FOLDER IN CASE IT WENT THERE. While we are working hard to get all shows rescheduled and customers updated in a timely manner, we humbly request everyone’s patience. Nationwide tours take time to reschedule – it’s like Tetris, only not nearly as fun.
The show I have tickets for was COVID postponed to a TBD date, what happens next? We will work hard to announce the new date when the artist gives us the green light to do so; in the meantime, we ask ticket holders to stand-by and hold on to their tickets. They will be valid at the rescheduled date.
The show I have tickets for was postponed due to COVID and a new date was announced. I cannot attend the new date. What are my options? Once we have messaged all ticket holders the reschedule date, each ticket holder has 14 days from the date of our reschedule announcement to request a refund for their purchase.
The show I have tickets for was canceled due to COVID. What happens next? Once the artist or artist management cancels their show and gives us the OK to message ticket holders, we will refund ticket purchasers via the original payment method.
We will keep everyone posted when this changes. Thanks for your kindness & understanding. We really mean that. The show must go on…..
COVID-19 ACKNOWLEDGEMENT & LIABILITY WAIVER As a precondition to your admission onto the premises of WHITESIDE THEATRE (“Company”) for ANY EVENT OR REGULAR SERVICE (the “Event”), you and Company agree to the following:
You understand that the Company has endeavored to comply with applicable governmental and public health guidance to create a safe environment for staff, performers, attendees, and other visitors to the Event. You understand that COVID-19 is a highly contagious disease transmitted through human contact and respiratory droplets (including through the air and via common surfaces), that it is possible that you may contract COVID-19 while at the Event, and that contracting COVID-19 could lead to sickness or death. You assume all risk in connection with your admission to the Event. In consideration for Company allowing you admission onto the premises for the Event, on behalf of you and all of your heirs, executors, administrators, and assigns, you hereby waive and release any and all claims that you could bring against Company, any of its affiliates, or any of Company’s or its affiliates’ respective owners, shareholders, partners, members, executives, officers, directors, employees, or other personnel (collectively, the “Company Parties”) in any arbitration or court proceeding, including any cases arising from the Company Parties’ own negligence, except as prohibited by law. You promise not to sue any of the Company Parties in any court or arbitration based on any claim released or waived hereunder, either individually or as part of any group or class, and further promise not to authorize any other individual or non-governmental entity to pursue claims on your behalf. You represent and warrant that (a) you fully understand the terms, conditions, and significance of this COVID-19 Acknowledgement and Liability Waiver and its binding effect; (b) you understand that you are waiving legal rights and remedies, including but not limited to any negligence or “tort” claims you otherwise could pursue; (c) you are competent to manage your affairs and enter into this COVID-19 Acknowledgement and Liability Waiver; (d) you are entering into this COVID-19 Acknowledgement and Liability Waiver knowingly, voluntarily, and without any pressure by any of the Company Parties; and (e) you have not assigned any of the claims waived hereunder to any other person or entity.